Hi, I'm Hiba!
I work with B2B SaaS teams to untangle post-sales chaos and build systems that last. I partner with growing businesses to scale what matters: from implementations and solution architecture to AI adoption, success, and support.
With clarity, intention, and a touch of calm.
Services
Here is How I help Businesses Success Post Sales
Post-Sales Strategy Consulting
Build a Post-Sales Organization: Design a scalable structure for long-term success.
Define the Customer Journey: Map key touchpoints for seamless engagement.
Streamline Onboarding & Success: Optimize processes for implementation, training, and support.
Develop Repeatable Processes: Ensure consistency in onboarding, training, and long-term success.
Customer Success and Growth
Optimize Onboarding & Implementation: Ensure seamless integration with tailored solutions, training, and early support.
Enhance Customer Success: Strengthen relationships with insights, reviews, and ROI analysis.
Measure Customer Health & Growth: Define KPIs to track retention and expansion.
Develop Scalable Strategies: Use data-driven plans for growth and customer education.
Improve Customer Support: Streamline processes to enhance efficiency and boost retention.
Fractional Leadership Services
Fractional Senior Leadership: Offer flexible, part-time expertise tailored to your business needs.
Scale & Optimize Post-Sales: Provide strategic guidance for team growth and customer success optimization.
Training and Coaching
Empower Your Teams through Coaching & Training: Equip your teams to master post-sales functions, from onboarding to troubleshooting.
About Me
I’m a strategist and systems thinker who’s always been curious about how things work, especially when people, data, and decisions are involved.I come from a background in applied math, decision-making, and AI. Over the past ten years, I’ve helped teams make sense of messy problems. That includes scaling operations in SaaS startups, optimizing dispatch systems in logistics, and getting the right solutions to stick. I think best at the intersection of technical systems and human outcomes.I also work with companies trying to navigate the growing complexity of AI. Whether it’s implementing practical solutions, making sense of emerging tools, or coaching teams through change, I bring both the tech know-how and the human approach needed to stay grounded in clarity and value.My focus is post-sales: where customer experience meets long-term growth. I help companies align their strategy, tools, and teams to scale Solution Architecture, Implementations, Customer Success, and Support. I’ve also worked cross-functionally with partner teams to turn complex capabilities into clear, repeatable value. I help teams go from reactive to reliable by designing journeys that help customers succeed, stay, and grow.Outside of tech, I paint. I explore language, emotion, and abstraction using generative AI and Arabic scripts. I practice Tai Chi, walk in nature often, and believe that most good systems—in life or business—start with alignment, flow, and trust.I care deeply about community. I’ve mentored founders, led civic initiatives, and supported research and education projects. I believe we’re all better when knowledge is shared, and when impact is collective.If any of this resonates, I’d love to connect.
Explore How We Can Work Together
Reach out today!